One stream, multiple places.

Frequently asked questions

Will Caffeinated become a paid product?

No, Caffeinated will remain free forever.

Will this support <insert platform here>?

It probably already does! Check and see if that platform has an RTMP ingest. If it does, we support it :)

Where is the free tier?

Free tiers are usually sustained by making the paid tiers more expensive. Ever wondered why those other services are so expensive? 😉

Why is this so cheap? Are you taking a loss?

The reason why we're so cheap is that we're giving you the direct cost of operations + profit margin rather than cost of operations + profit margin + paying for somebody else's usage + ads and marketing.

How can I upgrade or downgrade to a different tier?

Click the "Manage Subscription" button in the top right of your dashboard and that'll take you to your payments page where you can then modify your subscription. A confirmation will be sent you and you'll be prorated based on the remainder of your previous tier.

What's your refund policy?

We'll refund you for any of the following reasons:

• Accidental subscriptions
• Unused service (up to 30 days)
• Buggy, broken, or otherwise unusable service
We reserve the right to issue and deny refunds at our discretion.

How do I cancel a subscription? Are there a lot of steps?

Click the "Manage Subscription" button in the top right of your dashboard and that'll take you to your payments page where you can then cancel your subscription. A confirmation will be sent you and your service will expire at the end of your billing period automatically. Reach out and we may grant a refund if you meet any of the terms of the policy above.

I have a problem! Where can I get help?

You can find our support links at the top of this page. Click on the "Community & Help" menu and select one of the methods.